Shipping policy

Shipping

Averinora
Gerhard Andreas Schmid
Echinger Straße 8, 85716 Unterschleißheim, Germany
Email: info@averinora.store
Phone: +49 4124153396

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Rowers

Rowing machines ship on a pallet or as a long heavy parcel; water and semi-commercial rowers are the heaviest. Delivery is kerbside: the carrier brings it to the nearest accessible hard standing, not up stairs or into the room. A water rower must be filled on site. Cushions, grips and floor strips ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.